Insights > Employee’s Act of Kindness Makes the Day for Entergy Customer
Employee’s Act of Kindness Makes the Day for Entergy Customer
A reputation for excellent customer service is built one act at a time.
And on a warm June morning, Alton Warr’s safety awareness and kindness helped raise Entergy Louisiana’s reputation up a notch.
Warr, an electric meter services installer, was working in a Baton Rouge neighborhood when he came across Constance Tullier, who had stopped in the middle of her morning run after feeling overcome by the heat.
"He noticed me exhausted and out of breath. Then the kind gentleman waved hello, brought over a sports drink and told me to remember to stay hydrated," she wrote in a message to Entergy Louisiana via Facebook. “It is small acts of kindness like his that build a sense of community. I didn't get his name but tell him thank you again for me. And thank you, Entergy, for having such kindhearted employees."
In a phone interview, Tullier said she could relate to the unique demands of customer service-focused businesses such as Entergy.
“I’ve been in the service industry for 11 years, and all we normally get are complaints,” said Tullier, a Baton Rouge native and Entergy Louisiana customer. “I’ve been with Entergy a long time and through a lot of storms, and I’ve never had a negative experience. I just wanted the employee to know it was a small act of kindness that made my day.”
After her message was circulated among several Entergy Louisiana departments, Warr was identified as the Good Samaritan.
"It feels good to be appreciated and to know you did something that really helped someone," Warr said. "It's my nature to help people, and it's also part of the training we receive at Entergy. Being safe isn't just about us ― it's part of the bigger picture and looking out for others."
Warr was prepared for the heat by having plenty of fluids on hand to prevent dehydration and recognizing the symptoms of heat exhaustion. As summer sets in, make sure you know how to stay safe by reviewing hot-weather tips from the American Red Cross.