Entergy New Orleans urges customers to get storm ready

05/02/2024

Contact

Susan Henry|504-670-3613|SHenry4@entergy.com

Hurricane season officially begins on June 1, and Entergy New Orleans is encouraging all customers to join us as we prepare for the upcoming storm season.

Storms are impacting our region more frequently with increasing intensity. Weather forecasters are predicting a very active 2024 hurricane season with 24 named storms, 11 of which will become hurricanes and 6 of which will reach Category 3 status or stronger. The company encourages customers to buckle down on safety preparations to minimize storm impacts.

To enhance the reliability of our service, Entergy New Orleans proactively invests in strengthening and upgrading our power delivery system. The company continuously works to minimize the risk of storm-related outages by enhancing existing infrastructure, deploying animal and vegetation mitigation measures, rebuilding significant portions of the grid, and accelerating the transition to a smart grid. These investments harden the grid against more frequent and intense weather events.

“Our dedicated group of operations employees and contractors are committed to creating a more resilient grid that provides customers with the reliability they expect and deserve” said Steven Benyard, Entergy’s vice president of reliability Louisiana. “At Entergy, we are intentional and strategic about where and how improvements are made.”

For more information and updates on Entergy New Orleans’ reliability projects, visit Reliability Updates.

Stay Prepared

Staying storm ready is a full-time commitment. When anticipating severe weather, Entergy Louisiana uses computer models and past storm data to forecast potential damage to our power delivery system. Using these estimates, Entergy proactively deploys restoration teams in areas experiencing extreme weather to safely restore power as quickly as possible.

“Safety is our top priority. We encourage customers to remain safe and to have a plan in place when severe weather strikes,” stated Nyka Scott, vice president, customer service at Entergy New Orleans. “Don’t wait to get the materials you need to secure your home. Take time to assemble a storm kit for emergency situations and create an evacuation plan if flooding is forecasted in your area.”

Learn how to make an emergency kit and get important safety tips at the Entergy Storm Center.

Hurricane prep: Planning can help.
Get prepared: Make a plan, make a kit.
Your mobile phone: A lifeline during a disaster.
Stay safe: Safety after the storm.
Generator safety: Know the hazards.
Extreme heat: Know the signs.

Stay informed

Knowing what’s happening around you will help you make more informed storm-related decisions. Get current news and updates on Entergy New Orleans’ restoration efforts by:

Downloading the Entergy App. Customers can use the app to report outages or check on the status of power at their home or business.
Checking our View Outage website. Maps show where outages are located and give information about restoration progress.
Following us on Facebook and Twitter. Social media also plays an important role in keeping you informed, and we place a high priority on updating company’s social media channels throughout an event.
Signing up for notifications about storm and restoration efforts by texting REG to 36778.
Visiting the Entergy Storm Center website. The site has storm safety, preparation and restoration information that is updated throughout the day.
Downloading the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Versions are available in Spanish and Vietnamese.

Verify contact information

Verify or update your contact information at myEntergy.com to receive the most up-to-date information during weather events.