News Release > LIHEAP application opens for winter utilities bill assistance

For Immediate Release

LIHEAP application opens for winter utilities bill assistance


Most eligible Energy Arkansas customers can apply online at

LITTLE ROCK, Ark. – Entergy Arkansas customers who need help paying their winter utility bills can apply now for up to $475 in assistance through the federal Low-Income Home Energy Assistance Program (LIHEAP). The program’s application period runs Jan. 8 through March 22, officials said, or until funds are expended.

LIHEAP is designed to lower the energy burden by paying benefits for home energy bills for low-income households, who pay a higher proportion of their income for home energy costs. The program is available during summer and winter, as heating and air units work harder and use more energy during extreme temperatures.

An online application is available for most Entergy Arkansas customers at, but applications can also be made in person at local community-based organizations.

“Customers can quickly and easily complete the LIHEAP application and upload the required documents from a computer, tablet or smart phone,” said Brandi Hinkle with Entergy Arkansas Corporate Social Responsibility, “and we encourage family and friends to help those who might not be as tech-savvy.

“Entergy Arkansas seeks way to help our customers stay connected, and the LIHEAP program is an excellent resource to help during financial difficulty,” Hinkle said. “The online application makes the process faster to ensure your power stays on or reconnected if necessary, which is especially important when the temperatures are low.”

The Arkansas Department of Energy & Environment manages the LIHEAP program for electricity, natural gas and water, but applications for assistance must be made through a community-based organization. Customers can find their local agency online at, along with a complete list of eligibility and required documentation to complete the application.

Eligibility is determined by household size and income. For example, a single individual with a maximum monthly countable income of $2,054 and a family of four with $3,949 would both be eligible. Required documentation includes digital copies of a photo ID for the utility account holder, Social Security cards for all household members, proof of income, proof of residency and copies of the most recent utility bills.

Once approved for LIHEAP funding, agencies make a pledge on a customer’s account for reconnection or to prevent disconnection.

For additional ways to help with managing your Entergy Arkansas bill, such as Level Billing or Pick-A-Date, visit, where energy efficiency tips can also be found.