You get a call or a visit from someone claiming to be an Entergy representative. They explain that your bill is past due and threaten to shut off your service if you don't make a payment. However, you know your monthly bill was paid. Do you need to worry?
The answer is yes, but not for the reason you might think. Energy bill scams are becoming increasingly common. Scammers will use aggressive tactics, such as insisting your account is delinquent and threatening to shut off service immediately.
To protect yourself from scams, be on the lookout for red flags such as:
- Demand for payment in unconventional ways, such as cash, bank transfer or a check in their name
- Requests for personal information such as your Social Security number and bank account numbers
- The scammer has no proof of employment with Entergy and isn't wearing Entergy-branded clothing or materials
In some cases, scammers will use seasonal bill spikes as an opportunity to swindle energy customers. For example, they might show up at your door with a fake promotion to help you save money. This type of fraud is most common in the summer and winter months when increased energy demand leads to higher bills, and customers may be more receptive to savings opportunities.
Follow these steps if you encounter an energy bill scam:
- If a suspected scammer shows up at your home, lock the doors. If feel you are in immediate danger, call 911.
- Report suspicious activity to the proper authorities, such as the local police or Federal Trade Commission.
- Contact us directly by calling 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.
- Spread the word to family, friends and neighbors so that they don't become victims of a scam.
With this knowledge, you can empower yourself against scammers. Visit entergy.com/scams for additional resources about new and evolving scams.