Given the economic effects of the pandemic, Entergy Mississippi suspended customer disconnections for non-payment of bills or for past-due amounts in March. During this time, the company implemented an Enhanced Customer Assistance Plan that provides new flexible options to extend time to pay. Under this plan, any customer with financial hardship can take up to twelve months to pay a current bill and/or unpaid balances.
With a continued focus on enhancing your customer experience, you can now make updates to your service quickly on myEntergy.
Entergy New Orleans has created an Enhanced Customer Assistance Plan to help you manage potential arrear balances.
Due to the COVID-19 pandemic, we understand that an exceptional online experience is more important now than ever before. That’s part of why we’ve launched myEntergy - your new energy portal.
We are working to help customers and communities hurt by the financial hardship during COVID-19
The men and women of Entergy Mississippi are always here when our state needs us – and that is even more true in times like this. That is why in addition to providing safe, reliable and affordable electricity to those sheltering in place at home during the peak of a spring storm season, our people are also working on solutions to help our customers and communities hurt by the financial hardship brought about during the COVID-19 pandemic.
Entergy New Orleans launched a hub with links to local, state and federal resources for residential customers to access nonprofits, community food distributions, updated COVID-19 information and more.
These are unprecedented times for all of us, and at Entergy Arkansas we take the health, safety and security of our customers, communities, employees and business partners very seriously. We are committed to powering our customers and communities regardless of the circumstance.